Refund & Cancellation Policy

Anon Rooms sells two optional one-time extras inside a room: Remove ads (₹29) and Unlock private chat (₹99). This policy explains when we refund them.

Nothing recurring, nothing to cancel

There are no subscriptions and no recurring charges. Every purchase is a single, one-time payment, so there is no billing to cancel.

Purchases are normally non-refundable

Both extras are digital, they unlock the instant your payment succeeds, and they apply only to a room that is deleted about an hour after it was created. Once delivered they are used up and cannot be returned. So a purchase is not refundable simply because you changed your mind, left the room early, or the room expired.

When we do refund you, in full

We will refund the whole amount, without argument, in any of these cases:

• You were charged but the feature never unlocked — you paid to remove ads and still saw ads, or you paid for a private chat that never opened.
• You were charged more than once for the same thing.
• The payment was not authorised by you.

How to request a refund

Email support@anon-rooms.com with the payment reference or order id from your receipt, and a short note on what went wrong. We reply within 48 hours.

How long a refund takes

Approved refunds are issued to the original payment method and are processed within 5–7 business days. Your bank or card issuer may take a few extra days to show the money in your account.

Chargebacks

If something has gone wrong, please email us first — it is almost always faster than raising a dispute with your bank, and we would rather just fix it.

Contact

Anon Rooms, operated by PRYN Group — support@anon-rooms.com. Full details on our Contact page.